Frequently Asked Questions
What areas do you serve for courier delivery?
We currently provide reliable courier services primarily within PAN INDIA DELIVERY, Secure & On Time Delivery. We are constantly expanding our network. Please contact us to confirm service availability in your specific location.
How can I track my shipment?
Once your shipment is booked, you will receive a unique tracking number. You can enter this number in the “Track Your Shipment” section on our homepage to get real-time updates on your package’s status and location.
What are your rates and how are they calculated?
Our courier rates are competitive and depend on factors like package weight, dimensions, delivery distance, and the service speed you choose (e.g., standard or express). For an accurate quote, please use the “Get a Quote” form on our website or call us directly.
What items are prohibited from shipping?
For safety and legal reasons, we cannot ship hazardous materials, flammable items, illegal goods, perishable foods without special arrangement, cash, and valuable jewelry. Please contact us if you are unsure about your item.
How do I book a pickup for my parcel?
Booking a pickup is easy! You can schedule one through our website by filling out the pickup request form, or you can simply call us at 9319643449. We offer convenient pickup times to fit your schedule.
What is your estimated delivery time?
Delivery times vary based on the destination and service type. Local deliveries are often completed within 48 hours. For regional deliveries, it typically takes 3-4 business days. Express options are available for faster delivery.
What if my parcel is lost or damaged?
At Sagar Courier, we handle every package with care. In the rare event of loss or damage, please contact our customer support team immediately with your tracking number. We have a process in place to investigate and resolve such issues promptly, in accordance with our terms and conditions.
What payment methods do you accept?
We offer flexible payment options for your convenience, including cash on delivery (for recipients), online bank transfer, and digital wallets (UPI QR).
Do you offer packaging services?
Yes, we do! We offer professional packaging services at an additional nominal cost to ensure your items are secure and protected during transit. Please inform us at the time of booking if you require this service.
How can I contact customer support?
Our friendly customer support team is here to help! You can reach us by phone at 9319643449, by email at pilibhitnet@gmail.com, or by using the contact form on our website. Our business hours are 9 AM – 6 PM, MON-SAT, SUNDAY ON BOOKING.
Policy for Lost or Damaged Parcels
At Sagar Courier, we pride ourselves on a reliable and careful handling process. However, we understand that sometimes things can go wrong. This page details our clear and transparent policy for the rare instances when a parcel is lost or damaged.
Immediate Action: What to Do If Your Parcel is Lost or Damaged
1Report the Issue Immediately
Time is critical. You must report a lost or damaged shipment to our customer support team within 7 calendar days of the expected delivery date (for loss) or from the date of delivery (for damage).
2Have Your Information Ready
To expedite the process, please have the following information on hand:
- Tracking Number: This is the most important piece of information.
- Proof of Shipping: The receipt or waybill we provided at the time of booking.
- Description of Contents & Value: What was inside the parcel and its declared value.
- For Damaged Items: Clear, high-resolution photographs of the damaged parcel and its contents. Photos of the original packaging are also crucial.
- For Lost Items: Any communication or proof you have regarding the shipment.
3File a Formal Claim
Our customer support team will guide you through filing a formal claim. This will involve filling out a claim form that details the incident.
Our Investigation Process
Once a claim is filed, we initiate a thorough investigation:
- Tracking Analysis: We meticulously audit the entire tracking history of your shipment.
- Hub & Facility Check: We physically check our sorting hubs and facilities for any misrouted or overlooked parcels.
- Delivery Personnel Contact: We contact the delivery agent responsible for the final leg of the shipment.
- Partner Network Coordination: If the shipment was handed to a partner carrier, we coordinate with them directly.
This investigation typically takes 5 to 10 business days. We will keep you updated on our progress.
Compensation Policy
Our compensation is governed by the terms and conditions agreed upon at the time of shipping. The following table outlines the general framework:
| Scenario | Basis for Compensation | Limitations & Notes |
|---|---|---|
| Lost Parcel | Compensation is based on the declared value of the goods or the actual cost of the items, whichever is lower. |
|
| Damaged Parcel | Compensation is based on the cost of repair or the depreciated value of the item if it is beyond repair. |
|
| Parcels with Insurance | If you purchased additional insurance, you will be compensated for the full declared value, up to the insured amount. | This is the best way to protect high-value items. |
⚠️ Important Exclusions (What We Cannot Compensate):
- Items that were prohibited from shipping (e.g., cash, jewelry, hazardous materials).
- Consequential losses (e.g., loss of business, profit, or opportunity).
- Damage due to improper or inadequate packaging by the sender.
- Loss or damage due to “Acts of God” (e.g., floods, earthquakes, Landslides).
- NO CLAIM ON DOCUMENTS PARCEL.
- OUR supersede POLICY-IF NO INSURANCE THEN NO CLAIM
- Parcels with an incorrect or incomplete address.
How to Prevent Issues in the Future
- Pack Well: Use a strong double-walled box. Use ample cushioning material (bubble wrap, foam) for fragile items. Seal the box securely with strong packing tape.
- Declare Accurate Value: Always declare the correct value of your contents. This is the baseline for any potential claim.
- Consider Insurance: For any item you cannot afford to lose or that is of high value, please purchase our additional insurance at the time of booking.
- Write Addresses Clearly: Ensure both the sender and recipient addresses are complete, legible, and have correct phone numbers.
Need to Report an Issue?
If your parcel is lost or damaged, please contact us immediately. We are here to help resolve the situation fairly and efficiently.
Customer Support: +91 9319643449
Email for Claims: PILIBHITNET@GMAIL.COM
Office Hours: 9:00 AM – 6:00 PM (Monday – Saturday)